Frequently Asked Questions About Our Social Media Marketing Services
These are the questions people actually ask us before they start, answered straight. If yours is not here, send it over — we would rather answer one more question than have you guess.
Questions about pricing, contracts and how to get in touch are answered on our contact page.
Frequently Asked Questions
Services, Pricing, Reporting and Getting Started
Clear answers about what we do, what it costs, how approval works and what happens after you send an inquiry. If your question is not here, send it to us and we will answer it the same way.
Instagram, Facebook, TikTok, YouTube and LinkedIn for organic content, and Meta and Google for paid advertising. We do not spread you across every platform for the sake of it. Most businesses do better on two done properly than five done thinly, and we will tell you which two based on where your customers actually are.
It depends what you need, which is why we do not sell fixed boxes. A typical month includes a content plan, the posts themselves (design and video), captions, scheduling and posting, replying to comments and messages, and a report at month end. Paid advertising is usually added on top. You get the exact list in writing before anything starts.
Yes, always. You see the month's content before a single post is published, and nothing goes live without your approval. Once you trust the process, some clients ask us to just get on with it — but that is your call to make, never ours.
Paid ads produce data within days and usually a clear read within two to three weeks. Organic growth is slower and honest agencies say so — think in months, not weeks. What you should see quickly is a tidier, more consistent account and inquiries that are easier to answer. Anyone promising you thousands of followers in thirty days is selling you bought followers, which are worth nothing.
It helps enormously, but no. If you can send us phone photos of your product, your premises or your team, we will make them work. Where you have nothing, we create it — design, stock, or AI-produced video. We will always tell you which we are using.
Yes, and honestly, posting alone rarely moves a business on its own any more. Organic content builds trust with people who already found you. Paid advertising is what puts you in front of people who have not. Most of our clients do both.
No. We use Meta Business Manager and Google Ads access invitations, which give us permission to work without ever handling your login. You keep full ownership and can remove our access in two clicks whenever you want. Please never send passwords in plain text to us or to anyone else.
Yes, and we will give you a straight answer. Sometimes the honest verdict is that your current agency is doing fine and the problem is the offer or the budget. We would rather tell you that than take work we do not think will help.
Yes. Send us your colors, fonts and logo files and we work inside them. If you do not have guidelines, we can build a simple set so your posts stop looking like they came from five different businesses.
We do, in your voice rather than ours. Early on we will ask how you talk to your customers and show you drafts until it sounds like you. You approve every caption before it publishes.
We can, and for most accounts we recommend it — a question left unanswered for two days is usually a sale lost. Anything that needs your specific knowledge, like a price or a booking, we pass straight to you rather than guess.
Almost certainly not. We work with single-location restaurants and clinics as well as larger brands. What matters is not your size but whether you have something people want and a budget that lets us test properly.
We reply within 24 hours, usually sooner. Then a short call to understand what you sell and what you want, a free audit of your current accounts, and a written proposal with scope and price. No obligation at any point and no pressure.
