Last updated: 14 September 2026
These Terms of Service explain how Scalerox works with clients. They apply when you ask us to quote for work, accept a proposal, pay a deposit, or start a project with us. Please read them before we begin. If anything here does not suit your situation, tell us and we will agree something different in writing.
In these terms, “we”, “us” and “Scalerox” mean Scalerox, a social media marketing agency based in Lahore, Pakistan, working remotely with clients worldwide. “You” and “the client” mean the person or business we are working for.
1. What we do
Scalerox provides digital marketing services. Depending on what you have asked for, that can include:
- Meta ads management (Facebook, Instagram, Messenger and WhatsApp campaigns)
- Google Ads management
- AI UGC ads and CGI ads
- Social media content creation, scheduling and posting
- Reels and shorts editing
- Social media audits and strategy
- Caption writing and SEO content writing
- Graphic design for social media and branding
- WordPress website development
- YouTube channel management and SEO
The exact services, deliverables, timeline and price for your project are set out in the proposal, quotation or work agreement we send you. That document sits alongside these terms. If the two ever disagree, your signed work agreement wins.
2. How a project starts
Every project follows the same simple path:
- We talk about what you want to grow and what success looks like for you.
- We send you a written proposal with the scope, deliverables, timeline and price.
- You confirm the proposal in writing (email is fine) and pay the 50% deposit.
- We start work on the agreed date.
- We deliver, you review, and the remaining 50% becomes due.
Work does not begin until the deposit has cleared and we have the access and materials we need from you. A written confirmation from you, together with payment of the deposit, means you accept these terms.
3. What we need from you
We can only move as fast as the information we have. To keep your project on schedule, you agree to:
- Give us the access we need in good time — for example your Meta Business Manager, Google Ads account, social media accounts, website admin or hosting, as the project requires
- Provide brand assets, product information, photos, logos and any other material the work depends on
- Give clear feedback and approvals within a reasonable time, normally five working days
- Name one person who can make decisions and approve work on your behalf
- Make sure anything you send us is accurate, and that you own it or have permission to use it
If we are waiting on you, the timeline moves by the same amount of time. We will tell you when that happens rather than letting a deadline pass quietly.
4. Revisions and approvals
Every deliverable includes two rounds of revisions unless your work agreement says otherwise. A revision means changes within the scope we agreed — adjusting copy, swapping an image, refining a design.
A change that alters the agreed scope is not a revision. Examples: a different concept after a design is approved, extra deliverables, a new platform, or a redesign after the direction was signed off. We are happy to do that work; we will quote it separately and only start once you approve the quote.
If we do not hear from you about a deliverable within ten working days of sending it, we will treat it as approved so the project can move on.
5. Advertising budget is separate from our fee
This matters, so we say it plainly. What you pay Scalerox is our management fee. It does not include the money you spend with Meta, Google, YouTube or any other advertising platform.
- Your advertising budget is agreed with you in writing before any campaign goes live
- Wherever possible, your own payment method is attached to your own ad account, so you pay the platform directly and can see every charge
- Where we are asked to fund ad spend on your behalf, it is agreed and paid in advance in writing, and we pass it through at cost
- Platforms set their own prices through live auctions. Costs move up and down with competition, season and demand, and we do not control them
- If a platform suspends, restricts or bans an account for reasons outside our control, we will help you appeal, but we are not responsible for the platform’s decision
6. Results
We work hard on your campaigns and we are honest about what we can promise.
We promise to deliver the agreed work to a professional standard, on the agreed timeline, and to manage your campaigns with care and attention. We cannot and do not guarantee specific results — a set number of leads, sales, followers, a particular cost per result, a search ranking position, or any fixed return on ad spend.
Marketing results depend on many things we do not control: your offer and pricing, how quickly you answer enquiries, your product or service quality, your competitors, platform algorithm changes, auction costs, seasonality and the wider market. Any figure we mention in a proposal is an estimate based on experience, not a promise.
If anyone in this industry guarantees you a specific number of sales, treat it as a warning sign.
7. Who owns the work
Once you have paid in full, the final deliverables we created for you are yours. That includes the approved designs, videos, written content and websites we produced under your work agreement. Copyright transfers to you on receipt of final payment.
Until final payment is received, all work remains our property. We may ask you to stop using it if an invoice goes unpaid.
Some things do not transfer, and this is normal in our industry:
- Our own tools, templates, processes, checklists and know-how, which we reuse across clients
- Working files and unused concepts, unless your agreement says they are included
- Third-party material such as stock photos, stock video, fonts, music and plugins. These come with their own licences, which we will tell you about. Where a licence is in our name and cannot be transferred, we will tell you before we use it
You keep ownership of everything you give us — your brand, logo, photos, product information and content.
8. Showing your work in our portfolio
We would like to show the work we do for you as an example of our services, on our website, in proposals or on social media. If you would rather we did not, just tell us in writing and we will keep your project private. We never publish your login details, internal data, or anything you have told us is confidential.
9. Confidentiality
This works both ways. Anything you share with us that is not public — your figures, strategy, customer information, pricing, plans — stays between us. We only share it with team members who need it to do your work, and they are held to the same standard.
The same applies to anything we share with you about how we work.
This duty continues after our work together ends. It does not apply to information that is already public, that you or we already knew, or that we are required by law to disclose.
10. Account access and security
Where you give us access to your accounts, we ask for the minimum level of access the job needs, and we use platform tools such as Meta Business Manager and Google Ads access invitations rather than sharing raw passwords wherever possible.
Please do not send us passwords in plain text over chat or email. If a password is genuinely necessary, we will agree a safe way to share it. You can remove our access at any time, and we ask you to do so when our work together ends.
11. Third-party platforms
Our work depends on platforms we do not own — Meta, Google, YouTube, TikTok, LinkedIn, WordPress and others. Each has its own rules, prices and policies, and each can change them without notice.
We follow those rules and we will tell you if something you ask for would break them. We cannot be held responsible for a platform changing its policies, pricing, features or algorithms, or for downtime, outages or account actions taken by the platform.
12. Ending our work together
Ongoing monthly services. Either side may end the arrangement by giving 30 days’ written notice. You pay for the notice period, and we keep working normally through it so nothing is left half-finished.
One-off projects. Either side may end the project in writing. What happens to money already paid is set out in our Payment and Refund Policy.
We may pause or end work immediately if an invoice is more than 30 days overdue, if we are asked to do something illegal or against a platform’s rules, or if communication becomes abusive.
When our work ends, we will hand over the final files you have paid for, help transfer accounts back to you, and remove our access.
13. Limits on our responsibility
Nothing in these terms limits our responsibility for anything that cannot lawfully be limited, including fraud or death or personal injury caused by negligence.
Subject to that, and to the fullest extent the law allows:
- Our total responsibility to you for any claim is limited to the fees you have paid us for the work the claim relates to, in the three months before the claim arose
- We are not responsible for indirect losses — lost profit, lost revenue, lost data, lost business opportunity or damage to reputation
- We are not responsible for losses caused by a third-party platform, by information you gave us that turned out to be wrong, or by changes made to our work by someone else after handover
14. Things outside anyone’s control
Neither of us is responsible for failing to meet an obligation because of something genuinely beyond our control — for example internet or power outages, natural disasters, war, strikes, government action, or a major platform failure. If that happens we will tell you quickly and agree a revised timeline.
15. Independent contractor
Scalerox works as an independent contractor. Nothing in these terms creates an employment relationship, partnership or joint venture between us. We are responsible for our own taxes and our own team.
16. Changes to these terms
We may update these terms from time to time. The version that applies to your project is the one published when you accepted your proposal. If we make a significant change that affects ongoing work, we will tell you in writing first.
17. Which law applies
These terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Lahore, Pakistan have jurisdiction over any dispute.
Before anyone goes near a court, we ask that you talk to us. In our experience almost everything can be sorted out with a conversation. Write to us setting out the problem and we will respond within ten working days and work with you in good faith to fix it.
18. Talk to us
If any part of these terms is unclear, ask. We would much rather explain something twice than have you agree to something you did not fully understand.
Scalerox
Main Boulevard, Airline Society, Lahore, Pakistan
Email: scalerox@gmail.com
Phone and WhatsApp: +92 320 488 4787
Or use our contact form.